Download Help

Most problems when downloading files are caused by incomplete or corrupted downloads. There are a number of reasons why this might occur. These can include but are not limited to: problems with your Internet connection, problems with your computer, peak traffic on the server, or a damaged file on the server.

Problems with Your Internet Connection

If you have access to second computer with an Internet connection, try your download there. If you can download to second computer successfully, the first may have a problem with its Internet connection. While the download is in progress, try not to use the computer for any other purpose, as another application's demands on your computers processor might result in this sort of problems.

Problems with Your Computer

If you have consistent problems with downloading files from the Internet, you may be having a problem with your computer. As a file is downloaded, it is written to your computer's hard disk. If there is a disk problem, the file may not be written properly. Try running a disk utility to check for errors. If any are found, they should be corrected before downloading any files. Also check your computer for viruses as these can affect its operation.

Peak Traffic on the Server

The Marketiva.com site receives a lot of heavy traffic daily. The number of visitors soars whenever we place a new product or an upgrade for download. During these peak traffic periods, some of our customers have a difficult time downloading. We will try to accommodate extra traffic, and will offer alternative download sites. If high traffic is the cause of the download problems, your only option is to try one of the alternate download sites, or to wait for an off-peak time to download.

Damaged File on the Server

We verify our files when we post them to make sure that they are valid. That said, it is possible that a file posted on one of our servers can be damaged. If you have downloaded the same file to several different computers and the resulting download is damaged, you should report it to us so we can correct the problem.